Frequently asked questions

You pay online in Algerian dinar with your CIB or EDAHABIA card, through our licensed payment provider. Every price you see is the final all-in price.

Not yet. Online CIB and EDAHABIA payments are the only methods we accept today, because they confirm instantly and let us start your order right away. If we add CCP or other methods later, they will appear at checkout.

No, never. Paydz exists precisely so you do not need a foreign currency card. Your CIB or EDAHABIA card is enough for everything on the platform.

Yes. Your card details are entered directly with our licensed payment provider, exactly like on any Algerian e-commerce site. Paydz never sees and never stores your card number.

Codes are delivered within 15 minutes after payment confirmation, 7/7. As soon as your code is ready, it appears in your Paydz space and you are notified by email.

Codes are revealed securely inside your logged-in Paydz account only, never on a public page and never by DM. Open your order from My orders and reveal the code there.

It depends on the store and the carrier. Once we place the purchase, shipping to Algeria typically takes a few weeks; you follow every step, from purchase to delivery, on your order timeline.

Paste the links of the items you want. We send you one firm all-in quote in dinar covering the items, shipping and our fee. Sending a request costs nothing: you only pay if you accept the quote.

The stores listed in the app that ship to Algeria: AliExpress, Temu and Shein today, with more coming. Links from other sites are declined for now.

Supplier prices and shipping costs move, so every quote is valid for a limited time. If yours expires before you pay, simply submit the request again and we will send a fresh quote, free of charge.

Whenever we cannot complete what you paid for: an item that is out of stock, a request we cannot fulfil, or an accepted dispute. In those cases the refund is issued without you having to fight for it.

Through the original payment channel or as credit on your Paydz account, minus any third-party costs already incurred, such as shipping already paid to a carrier. We tell you exactly what comes back and where.

Contact support as soon as possible from your order page. If the order has not been processed yet, we cancel it and refund you. A gift-card code that has already been delivered and revealed can no longer be returned.

From your order page, with the dispute button. Describe what went wrong; a real person reviews every dispute. If it is accepted you are refunded, and if it is refused you are told exactly why.

You get an answer by email once the review is done, usually within a few days. The whole exchange stays attached to your order, so nothing gets lost in DMs or comments.

Yes. Codes are delivered securely inside your account, and your orders, quotes and disputes all live there. Creating an account takes a minute and only requires an email address.

You confirm your email address by opening a single-use link we send you. That is all: no documents, no phone verification. It simply proves the inbox that receives your orders is really yours.

Only what an order genuinely needs: your email address, your orders and, for shop-for-me, the delivery address you provide. We never store your card number, and we never sell your data.